@book { QualittinderPflegetrotzknapperRessourcen,
    title = "Qualität in der Pflege - trotz knapper Ressourcen",
    author = "Renate {Stemmer}",
    year = "2010",
    publisher = "Schlütersche Verlagsgesellschaft mbH & Co. KG",
    address = ", Deutschland",
    url = "https://schluetersche.openpublishing.com/document/403668"
}