@book { KonfliktgesprcheinderPflege,
    title = "Konfliktgespräche in der Pflege",
    author = "Christian {Loffing} and Dina {Loffing} and Tanja {Bodden} and Christian {Dierichs}",
    year = "2014",
    publisher = "Schlütersche Verlagsgesellschaft mbH & Co. KG",
    address = ", Deutschland",
    url = "https://schluetersche.openpublishing.com/document/403849"
}