@book { ProfessionelleKommunikationinPflegeundManagement,
    title = "Professionelle Kommunikation in Pflege und Management",
    author = "Renate {Rogall-Adam}",
    year = "2018",
    publisher = "Schlütersche Verlagsgesellschaft mbH & Co. KG",
    address = ", Deutschland",
    url = "https://schluetersche.openpublishing.com/document/428306"
}